PrimoTV Contact – We Help You Quickly & Professionally

Welcome to the PrimoTV Contact page! Do you have questions about your subscription, need help with installation, or simply want to get in touch? Then you’re in the right place. Our 24/7 support is always available – friendly, fast, and hassle-free.

📞 How to Reach Us

We’ve set up multiple contact channels for you – simply choose the one that suits you best. Whether you prefer a quick response by phone or want to send an email, our team is ready to help.

Email

For general inquiries, technical support, or questions about your subscription, simply write to us at:

contact@hakunatv.com

We usually respond within a few minutes to an hour. During peak times (evenings, weekends), it may take a bit longer – but we always aim to respond as quickly as possible.

Phone

Our phone support is available during business hours:

+44 7347 610388

We’re happy to assist you by phone with the following topics:

• Questions about installation and setup
• Issues with access or playback
• Information about available packages
• Cancellation or extension of your subscription

Contact Form

You can also send us a message directly using the form on this page. We usually reply within a few hours. Please fill in all fields completely – this helps us assist you faster.

🏢 Headquarters

PrimoTV
KATU 22
111 57 Stockholm
Sweden

Our team is international, but our headquarters is located in Stockholm. This is where our technicians, support staff, and administration work – always with the goal of providing you with the best possible service.

❓ Frequently Asked Contact Questions (Detailed)

How long does it take to get a response?

For email inquiries, we usually respond within a few minutes to an hour. During peak times (evenings, weekends, or holidays), it may take up to 2 hours – but our team is constantly working to assist you quickly. Urgent requests (e.g., if your service is not working) are prioritized and handled immediately.

Can I get help on weekends?

Yes, our 24/7 support is also available on Saturdays, Sundays, and public holidays. You can reach us via email or contact form – we’ll get back to you promptly. Phone support is available during business hours, but you can leave a message outside those hours, and we’ll call you back.

I forgot my password – what should I do?

No problem! Simply send us a short email at contact@hakunatv.com with the subject “Forgot Password”. We’ll reset your password and send you new login details. Alternatively, you can reset your password yourself via the login page if that feature is available.

Can I cancel my subscription by phone?

Yes, that’s possible. Our support team can assist you with cancellations via phone or email. Please have your order number ready so we can identify you quickly. After cancellation, you’ll receive a confirmation email, and your access will end at the agreed time. There are no additional fees.

Where can I find my order number?

You can find your order number in the confirmation email you received after your purchase. If you can’t find it, simply contact us – we’ll locate it for you. Please provide the email address used for the subscription and, if possible, the approximate purchase date.

Can I track the status of my request?

Yes, after contacting us, you’ll receive a confirmation email with a ticket number. You can use this to check the progress at any time. Our support system ensures that no request is lost and that you always receive a response.

What information should I have ready to get faster support?

To help us assist you quickly, please prepare the following information:

• Your order number or the email address used for your subscription
• The device you’re using (e.g., Fire TV Stick, Android TV, smartphone)
• A detailed description of the issue (e.g., “No picture on channel XYZ” or “Error message during login”)
• If possible, screenshots or a short video of the issue

🔒 Secure Contact – Your Data Is Safe With Us

Your data is safe with us. We use encrypted connections (SSL) and treat all inquiries confidentially. We never share your personal data with third parties. Additionally, we only store your contact data as long as necessary to process your request – and then delete it. You can request information about your stored data or ask for its deletion at any time.

📄 Helpful Pages – Find Answers Quickly

Before contacting us, you may already find the answer on the following pages:

• PrimoTV FAQ – Frequently asked questions about installation, payments, compatibility, and more
• Terms of Service – All legal conditions at a glance
• Refund Policy – How to use our 30-day money-back guarantee
• Privacy Policy – How we protect your data
• Pricing & Subscriptions – Find the right plan for you

📧 Send Us a Message – The Fastest Way

The best way to reach us is via email at contact@hakunatv.com. Please include your order number (if available) and a short description of your request – this helps us assist you faster. We usually respond within minutes to an hour.

If you use the contact form, make sure all fields are filled in correctly. Please avoid sharing sensitive information (such as credit card details) in plain text – our support team will never ask for such data via email.

🌍 International Support – We Speak Your Language

We support multiple languages – including German, English, French, and Swedish. Our team is international to ensure you feel comfortable. No matter where you are streaming from, we assist you in your preferred language.

💡 Tips for a Smooth Contact Experience

• Before contacting us: Check if your issue is already answered in our FAQ.
• Clear subject line: Use keywords like “Installation”, “Payment”, “Technical Issue”, or “Cancellation” to help us process your request faster.
• Be patient: Even though we respond quickly, delays can happen during peak times. We will get back to you.
• Avoid duplicates: Sending multiple requests may slow down processing time. One message is enough.

PrimoTV – Stream simple. Enjoy effortlessly.

For more information about your consumer rights, visit the official EU website: Consumer Rights in the EU.